Privacy protection is of utmost importance when it comes to applying for your visa. We have several systems and policies in place to ensure that you are always protected. Most of these are covered by the regulations and Code of Conduct from the Office of the Migration Agents Registration Authority (OMARA), which is the peak body for registration of Migration Agents in Australia. Here are just some examples of how we respect and maintain your privacy during the visa application process.
Even though we are a small family run boutique agency, we use the same Client File Management System used by most of the big visa agencies. This system is the leading edge in technology and security so you can always be assured of your protection. All data is held in a cloud-based system with encrypted data and regular backups.
For security reasons we avoid using portable devices or storing data locally on devices. This mitigates the risk of compromised data should they ever be stolen.
We don’t retain your original documentation. It some circumstances you may hand them to us for a short period of time to make copies on your behalf or check information accuracy, but they are always handed back in a timely manner.
Conflict of Interest
From time to time we may be placed in a situation where a conflict of interest arises during a visa application process. An example of this is where a relationship breaks down whilst applying for a Partner Visa.
If this happens and you’re no longer in a relationship, then both parties are advised independently and the Partner Visa Application eventually withdrawn. We can still service the applicant or find a different path or different type of visa to allow them to stay within the country, if that is what they would like to do.
Once a conflict of interest arises, we will always deal with both parties separately.
Non-Disclosure of Private Information
We will never provide personal or private information to an applicant and vice versa. An example of this is with Business Sponsorship or Work Visas, where the sponsor (business) needs to provide financial information as part of the application process. This is never discussed with or disclosed to the applicant.
Likewise, if the applicant discloses past legal misdemeanors on their application, then the sponsor won’t be informed of this. If it means that the applicant fails their police check, then naturally the sponsor will find out, so it’s always best that both parties are 100% honest up front to avoid any surprises down the track.
The only time that this information would be disclosed to third parties is with your written consent or unless required by law.
These are just some examples of how Home of Visas provides you with the assurance that your personal information will always be treated with the utmost respect. If you’re ready to take the next step to be together with loved ones, book in for a free consultation here.
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